Last updated: 7 October 2026 · Effective: 7 October 2026
These terms govern your WIFYX membership, the WIFYX website and our Wi-Fi portals. By creating an account or paying for a membership, you agree to them. Nothing here limits the rights you have as a consumer under the law of the EU country where you live.
A1. Who we are
WIFYX Networks LDA, a company registered in Portugal. Registered office: R. Dr. Brito Camara 21-1, 9000-039 Funchal, Madeira, Portugal. Email: info@wifyx.com.
A2. Who can join
You must be at least 18 and able to enter a binding contract. Some partner offers, such as those involving alcohol or nightlife venues, may carry higher local age limits that the partner may check on entry. One account per person, and you are responsible for keeping your login details secure.
A3. What membership includes
Members get access to offers, perks, event invitations, recommendations and local experiences from partner businesses in participating cities, through the website and WIFYX portals. Membership tiers, their benefits and prices are shown on our website before you buy. We may add, change or remove individual partner offers as partners join or leave, but we will not substantially reduce the core benefits of a paid tier during a billing period you have already paid for.
A4. Prices and payment
Prices are shown in euros and include VAT. Payment is taken in advance by card at checkout, processed by our payment provider Stripe. WIFYX never stores your full card details. If a payment fails, we may pause paid benefits until it succeeds.
A5. Renewal, price changes and cancellation
Memberships that renew automatically do so for the same period unless you cancel. We will remind you by email at least 7 days before a renewal.
You can cancel at any time on your account page at wifyx.com/dashboard/, or by emailing info@wifyx.com. Cancellation takes effect at the end of the current billing period, and you keep your benefits until then. We will give at least 30 days’ notice of any price increase, and you may cancel before it applies.
A6. Your 14 day right of withdrawal
You may withdraw from a new paid membership within 14 days of purchase without giving a reason, by using the cancellation option on your account page or by emailing info@wifyx.com with a clear statement. We refund you within 14 days using your original payment method.
If you asked us to start your membership immediately and used it during those 14 days, we will deduct an amount proportional to the period used. If you did not ask for it to start immediately, you are refunded in full.
A7. Refunds
Beyond the withdrawal right, we refund duplicate charges and periods in which the service was unavailable through our fault. Your statutory consumer rights are not affected.
A8. Partner offers
Offers are provided by independent partner businesses, which are responsible for their own products, services, pricing, safety and licences. Each offer shows its own conditions, such as dates, quantities and exclusions. Partners may refuse an offer where its conditions are not met. Please raise problems with a venue directly with the partner. We will help where we can at info@wifyx.com.
A9. The website and portals
We grant you a personal, non-transferable licence to use your membership for your own non-commercial use. We may update the website to fix issues or improve it.
A10. Acceptable use
You agree not to misuse the service. This includes sharing or reselling your account or offers, creating fake accounts to obtain extra perks, interfering with our sensors, portals or systems, or using the service unlawfully. We may suspend or close an account for serious or repeated breaches, after notice where reasonable. If we close a paid account without good cause, we refund the unused period.
A11. Our responsibility to you
We provide the service with reasonable care and skill. We are not responsible for partner businesses’ products or services, or for interruptions caused by events outside our reasonable control. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud or intentional misconduct, or for any liability that cannot legally be limited.
A12. Changes to these terms
We may update these terms for legal, security or service reasons. We will notify you by email at least 30 days before a material change. If you do not agree, you can cancel before it takes effect.
A13. Complaints and disputes
Contact us first at info@wifyx.com. We aim to reply within 10 working days. You can also use Portugal’s electronic complaints book at livroreclamacoes.pt. For out of court resolution you may contact the Portuguese Consumer Arbitration Network at consumidor.gov.pt. You may also contact the consumer authority in your own country.
A14. Governing law
These terms are governed by Portuguese law. If you are a consumer living in another EU country, you keep the protection of that country’s mandatory consumer law, and you may bring proceedings in the courts of the country where you live.